FAQ

What are DinoSip mugs made from? 🦖  
Our mugs are made with durable ceramic and designed to bring cozy little dinosaur energy to your daily routine.

Are the mugs microwave safe? 🦕  
Yes! DinoSip mugs are microwave safe for warm drinks, cocoa refills, and late night tea runs.

Are they dishwasher safe? 🦖  
We recommend gentle hand washing to help preserve the details and colors for as long as possible.

How long does shipping take? 🦕  
Orders are processed within 1–3 business days. U.S. shipping usually arrives within 5–10 business days depending on your location.

Where does my order ship from? 🦖  
We work with fulfillment partners to process and ship orders from available fulfillment locations.

When will I receive tracking? 🦕  
Tracking is sent by email once your order has been processed and shipped. Please allow 1–3 business days for tracking to update.

My tracking hasn’t updated. Is my order still coming? 🦖  
Yes. Tracking can take a few business days to update while the package moves through the carrier system.

Can I cancel or change my order? 🦕  
Orders begin processing shortly after purchase. Once processing has started, we may not be able to cancel or make changes.

I entered the wrong address. What happens now? 🦖  
Please contact us as soon as possible so that we may assist with changing your address. If an order has already shipped, we are unable to change the address.

Do you ship internationally? 🦕  
At this time, DinoSip only ships within the United States.

Will I receive tracking information? 🦖  
Yes! Tracking information is automatically sent to your email once your order ships.

Are these mugs handmade? 🦕  
Each mug has its own tiny personality and details may vary slightly, making every DinoSip feel extra special.

What if my mug arrives damaged? 🦖  
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help make it right.

Will my mug look exactly like the photos? 🦕  
Each DinoSip mug has its own tiny personality 🦖✨ slight details and coloring may vary, making every mug one of a kind.